Atlantic House, The Lizard
Covid 19 Risk Assessment: Precautions and Procedures March 2021
Nothing in this document should detract from our guests having a lovely and relaxing experience at Atlantic House. These precautions are necessary but we intend to operate them with common sense and our usual good humour. If anything has been omitted, Michael will blame Janet.
Greeting, farewell, general conversation
No shaking hands or other physical contact. Owners and guests should try to remain apart from each other by the current stipulated minimum distance (78.74 inches at the time of writing).
Guests will need to handle their own luggage at all times, unless they specifically request assistance from us, in which case we shall disinfect our hands immediately before and afterwards.
The invoice for payment of the balance
Will be placed on the guests’ bed in advance. As usual, this is due to be paid on the day of arrival.
Payment of the balance
If not paid in cash, the portable ‘Sum Up’ card terminal will be used. To prevent having to use a wet disinfectant wipe on the electrical machine, guests will be asked to enter their PIN using a white soft-ended prodder stick, which will be disinfected each time. Janet or Michael will use a pretty purple one.
Guests’ entry and exit
We ask all guests to use the hand sanitiser, in the hall by the telephone and card machine, every time they enter or leave the house. There is also a hand sanitiser in each guest room and on the guests’ landing; we ask guests to use this before coming down to breakfast.
Number of rooms available
We are currently using only 2 of our 3 guest rooms, i.e. Caerthillian and Pentreath; the Kynance Room is unavailable, unless we are accommodating a large party who are legally allowed to be together.
When only one room is in use, we shall agree with our guests in advance a time of arrival for their breakfast. If 2 rooms are occupied, we shall welcome guests for breakfast at any time between 0830 and 0930 as usual, but with altered procedures as below.
Our large table allows at least the required minimum of 78.74 inches between families.
Menu holders, Dining Room chairs, table mats and toast rack(s) will be washed or disinfected after each use.
Breakfast buffet on the sideboard will normally consist of our usual items, i.e. Weetabix, Kellogg’s Cornflakes, Nestlé Bite size Shredded Wheat, Tesco Super-berry granola, Tesco 50% fruit muesli, natural Greek yoghurt, fruit compote, fresh fruit salad, fresh strawberries; the buffet will operate as usual when only one room is in use, with the Kilner jars for cereals being disinfected daily. When 2 rooms are in use, the cereals will be served from the kitchen, but the fresh items will still be on the sideboard, with dedicated named serving cutlery for each room’s use.
Used crockery: between courses, guests will be asked to place their used crockery items at the other end of the table (1 room) or on the side table (2 rooms) so that we can clear it away while maintaining the correct distance.
Cooked breakfasts, and all items brought to order from then kitchen will be brought on a tray and placed at the other end of the table (for one room), or on the sideboard or a nearby occasional table (for 2 rooms) for guests to take for themselves.
Cooked items, including porridge and hot and cold drinks, will be served in the usual way when they have been cooked from fresh after the order has been taken.
Lazy Susan contents i.e. home-made jams and marmalade in open mini-tureens, local creamed honey, brown sugar cubes, white granulated sugar, Heinz tomato ketchup, HP sauce, cruets, squeezy marmite jar, squeezy honey bottle, sweeteners, Colman’s mustard – will be emptied, discarded, and/or cleaned as appropriate every day. When 2 rooms are in operation, the Lazy Susan will not be on the table; each set of guests will be provided with their own such items at their own end of the table.
Crockery, cutlery, glassware, jug(s) will be washed every time, even if they appear to be unused.
Butters will still be in individual domed dishes as usual, but will be emptied and cleaned every day even if not used.
Toast will be provided from home-made bread as usual.
Linen: the tablecloth will be changed when soiled, as usual; napkins will be changed or refreshed daily.
Cream Tea on arrival (which we offer to guests staying for 3 or more nights, and arriving by 5pm)
Crockery, cutlery, jug, sugar bowl, tray, jam and cream dishes to be washed each time.
Left-over cream and jam will be discarded.
Sweetex dispenser to be disinfected each time.
Doily on tray will be discarded.
Guest rooms and other matters pertaining to guest areas
Landing fridge door to be disinfected daily.
Milk bottle in the landing fridge will be washed as usual once the bottle is empty. If more than one room is in use, milk bottles will be clearly labelled with the name of the guests and /or their room.
Room files (information folders) and complimentary toiletry supplies will be disinfected at the same time as the room is serviced (see below)
Supply of refreshment items on the hospitality tray the usual copious ‘starting’ amount will be provided. Additional supplies will be provided on request and placed outside the relevant door; we shall ask about this each morning. Unused sachets/packets will be discarded if they cannot be disinfected.
Servicing and cleaning of guest rooms and bathrooms will not happen daily as one would normally expect. A full lengthy deep clean will take place, wearing personal protection, at the end of a reservation only. We shall not normally enter guest rooms during their stay, unless there is an important reason to do so, in which case proper precautions will be taken. Basic washing-up equipment is therefore provided in each guest room for cleaning crockery and glassware.
TV remote controller and window handles will be disinfected at each cleaning session.
Towels will be changed after each shorter stay as usual, or after 3 or 4 days of a longer stay if requested; towels will be placed outside the door.
Curtains and Easy Chairs We shall only handle these wearing gloves. A special disinfectant spray for soft furnishings will be used on the chairs at each cleaning session.
Bedding will normally be changed only at the end of each stay.
Door handles in public areas (Porch, front door, inner porch, Dining Room, Guest rooms) will be disinfected daily.
Masks and surgical gloves In line with government regulations, we expect guests to wear masks when in the public areas of our home, i.e. hall, staircase and landing, and the Dining Room except when eating. Wearing a mask at breakfast could be a little impractical. We shall wear them when it is appropriate and practical to do so.
Menu holder on the guests’ landing, and any breakfast ‘specials’ notification holders will be disinfected daily.